Privacy Policy for ZainModa App

Last Updated: May 03, 2026

1. Introduction

At ZainModa, we respect the privacy of our users and are committed to protecting their personal information. This Privacy Policy explains how we collect, use, and protect the information provided by users when using our app or visiting our website.

ZainModa is an e-commerce application for selling clothing and fashion-related products, including men's, women's, and children's clothing as well as accessories.

By using the app or website, you consent to the data collection practices described in this policy. If you do not agree with any provision of this policy, please discontinue using the app immediately.

2. Information We Collect

The app only requests information necessary to communicate with users and process orders properly. The information we collect falls into the following categories:

a. Account Information

  • Full name.
  • Phone number.
  • Password, stored in encrypted form.
  • Date of birth or gender, optional and used to provide better recommendations.

b. Order and Shipping Information

  • Shipping address and billing address.
  • Details of purchased products, such as size, color, and quantity.
  • Order, return, and exchange history.
  • Recipient's name and phone number if different from the account holder.

c. Payment Information

When making a purchase, we may request payment information such as card type and billing address. All credit card and payment details are processed securely through specialized and trusted third-party payment gateways. We do not store full credit card numbers on our servers.

d. App Usage Information

We do not collect IP addresses, and we do not retain device information, operating system information, or device identifiers. We may use limited information related only to how the app is used to improve the shopping experience, such as:

  • In-app browsing history, pages visited, and products viewed.
  • Dates, times, and duration of app usage.

e. Information You Voluntarily Provide

Any information voluntarily provided by the user when contacting customer support, writing product reviews, or participating in surveys and contests.

We do not collect sensitive information, such as religious or political beliefs or health data, for the use of the app.

3. Cookies and Similar Technologies

We use cookies and similar technologies, such as web beacons, pixel tags, and advertising identifiers, on our website and app to enhance the user experience. These technologies include:

  • Session cookies: Automatically deleted when you close the app or browser; used to remember your actions during the current browsing session.
  • Persistent cookies: Stored for a longer period to remember your preferences, such as language and currency, and login status.
  • Performance cookies: Help us understand how the app is used and improve its performance.
  • Marketing cookies: Used to display ads and offers relevant to your interests.
  • You can adjust your device or browser settings to refuse or delete these cookies, but doing so may affect some app features.

4. How We Use Information

We use the information provided by users for the following purposes:

  • Creating and managing user accounts and saving preferences.
  • Processing purchases, arranging shipping, and sending order notifications.
  • Processing payments, invoices, returns, and exchanges.
  • Communicating with users regarding orders, inquiries, or support requests.
  • Personalizing the shopping experience and suggesting products of interest.
  • Improving service quality, app performance, and fixing bugs.
  • Preventing fraud and unlawful activity, and protecting account security.
  • Complying with legal and regulatory requirements.
  • Sending marketing messages or special offers only if the user opts in.

5. Sharing Information with Third Parties

We do not sell or rent users' personal information to any third party for marketing purposes. However, some information may be shared with trusted entities only as necessary to provide the service, including:

  • Shipping and delivery companies: To share the delivery address and phone number for order delivery.
  • Payment service providers: To process payments securely.
  • Cloud and hosting service providers: To store data and operate the app.
  • Analytics service providers, such as Google Analytics, to understand user behavior in aggregate.
  • Notification and messaging service providers: To send notifications and SMS messages.
  • Legal authorities: When required by law or to protect our rights or the rights of others.
  • We require all our partners to comply with strict data protection standards, and they are not allowed to use your information for any purpose other than what is specified for them.

6. Payment Information Security

We do not store full credit or debit card data on our servers. All financial transactions are processed through payment gateways compliant with the PCI-DSS standard, using strong SSL/TLS encryption to protect data in transit.

We may retain only certain non-sensitive information, such as the last four digits of the card and its type, for auditing and fraud detection purposes.

7. Notifications and Marketing Communications

We may send you notifications within the app or by SMS for various purposes, such as:

  • Transactional notifications: Order updates, payment confirmation, and shipping status. These cannot be unsubscribed from as they are essential to the service.
  • Marketing notifications: Offers, discounts, new products, and newsletters. You can unsubscribe from these at any time through the app settings or the link in the message.

8. App Permissions

The app may request certain permissions from your device to provide some services, including:

  • Notifications: To send order status updates and offers.
  • Camera: To scan barcodes, upload return photos, or support customer service, and it is optional.
  • Gallery or storage: To upload product images or complaint evidence, and it is optional.
  • Location: To suggest the nearest pickup points or calculate shipping costs, and it is optional.
  • Contacts: Only if you choose to share a product with a friend, and it is optional.
  • You can withdraw these permissions at any time through your device settings.

9. Third-Party Services and Links

The app or website may contain links to or integrations with third-party services, such as social media, payment gateways, and shipping services. This policy does not apply to the practices of these third parties, and we recommend reviewing the privacy policies of each.

10. Children's Privacy

The ZainModa app is not directed to children under the age of 13, and we do not knowingly collect personal information from children. App users must be of legal age or use the app under the supervision of a parent or guardian.

If we discover that we have collected information from a child under the legal age without parental consent, we will delete this information immediately. If you are a parent and believe your child has provided us with information, please contact us.

11. Data Protection

We take appropriate technical and organizational measures to protect user information from unauthorized access, modification, disclosure, or destruction, including:

  • Encrypting data in transit using SSL/TLS protocol.
  • Encrypting passwords using strong algorithms.
  • Restricting data access to authorized personnel only.
  • Continuous monitoring of systems to detect intrusion attempts.
  • Regular and secure backup of data.
  • However, no method of electronic transmission or storage can be guaranteed to be 100% secure, and the user is responsible for maintaining the confidentiality of their account credentials.

12. Data Retention

We retain user data only for as long as necessary to provide app services, complete orders, or comply with legal, accounting, and tax requirements. Approximately:

  • Account data: Retained as long as the account is active.
  • Order and invoice data: Retained for the legally required period, typically 5 to 10 years depending on jurisdiction.
  • Support and contact data: Retained for no more than two years after the last contact.
  • Usage and analytics data: Retained in anonymized form.
  • After these periods, the data is securely deleted or anonymized.

13. Account and Data Deletion

Users have the right to delete their account completely from the app. Upon receiving a deletion request, we will delete the personal data associated with the account, including contact information and account-related data, unless retaining certain information is required for legal, accounting, or legitimate business purposes.

Users may request account deletion through the app, if this feature is available, or by contacting us using the contact details provided in this policy. The deletion request will be processed within no more than 30 days from the date of receipt.

14. User Rights

Under applicable data protection laws, including GDPR for users in the European Union, users have the right to:

  • Right of access: Request a copy of the personal data we hold about them.
  • Right to rectification: Request correction of inaccurate or incomplete data.
  • Right to erasure: Request deletion of the account and personal data, or the right to be forgotten.
  • Right to restrict processing: Request suspension of processing under certain circumstances.
  • Right to data portability: Request a copy of the data in a machine-readable format.
  • Right to object: Object to processing for direct marketing purposes.
  • Right to withdraw consent: Withdraw consent at any time without affecting the legality of prior processing.
  • Right to lodge a complaint: Contact the relevant supervisory authority in their country.
  • To exercise any of these rights, please contact us using the contact information in Section 17.

15. International Data Transfers

Your data may be stored or processed on servers located outside your country. In such cases, we take the necessary measures to ensure that your data is protected to a level equivalent to that required under applicable laws, by using standard contractual clauses or trusted partners committed to the highest data protection standards.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable laws. Any updates will be posted on this page with an updated revision date, and we may notify you of material changes through the app or by SMS.

Continued use of the app after updates are posted means that the user accepts the revised policy.

17. Contact Us

For any questions or requests related to this Privacy Policy, to exercise your rights, or to request account deletion, you can contact us at:

We will respond to your inquiries as soon as possible, and within a maximum of 30 days from receipt of the request.

Email: info@zain-moda.com

Phone: Please add the contact phone number here

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